Saturday, February 5, 2011

Job for Customer Support engineer || Bay Area, Ca

For contract position
Duration : 6 months 
Rate : Market 
Location : Milpitas, Ca 
Responsibilities: 
* Provides technical support to our Client*s customers during acceptance test, interoperability test cycles, field test, and final test approvals. 
* Works closely with Client Eng, Program Management and QA team to follow through on resolution according to the priority assigned to the issues. 
* Familiar with a range of technical skills from real-time embedded systems to GSM/GPRS or related telecommunications. 
* Proven track record of working with Tier 1 Mobile Station Handset suppliers and OEM Partners. 
* Strong project/customer account management skill/experience will be a great addition 
Requirements: * Minimum of 3 years experience of telecommunications in a technical development or support role. 
* Willingness to adopt and learn new technologies with high self-motivation 
* Strong communication skills. Need to be skilled in developing and maintaining key professional relationships especially in multi-cultural setting. Bilingual in either Mandarin or Korean is strongly desirable. 
* Should have a basic understanding of Project/Customer Management Skill and need to be highly organized to handle large number of simultaneous activities in a fast paced environment 
* Good understanding of mobile cellular telecom systems and protocols: either GSM (preferred) or CDMA (acceptable). 
* Experience at the protocol level with GPRS/EDGE is desirable. 
* Need to have good understanding of Internet domain: TCP/IP, routing, IPSec, DNS, and trace analysis using Ethereal. 
* A good understanding of VoIP/UMA including signaling and media gateways is desirable. 
* Familiar with embedded software development tools including compilers and linkers, and hardware and software debuggers. You should have a solid background in C programming and should be proficient in reading, and debugging code * the ability to modify code is highly desirable. 
* Experience with 802.11 and Wireless networking is highly desired. 
* Debugging tool experience is necessary with: protocol analyzer/sniffer, (Ethereal), debuggers, and third party test equipment, (Agilent 8960 & RnS). 
* Bachelor's Degree in a technical field (i.e., computer science, telecom, and engineering). 
Travel: Many of Our client*s customer integration and test activities are done in third party laboratories or live networks. This position may required off-site support * up to 3 weeks at a time and for a total of up to approximately 30% per year
If interested please send resume to jagruti.shah@xoriant.com

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