Telecom Job for Senior Cisco VoIP Engineer || USA

needed for Global Leader in Chicago!
Cisco IPT/VoIP/Network certifications preferred
must have full authorization to work in U.S. 
Location: Chicago, IL


Global leader based within the Chicago are is looking for a Senior Telecom Cisco VoIP Engineer to provide guidance for issues related to telecom needs and serve as a level 4 contact for all IT Staff with information designed to increase utilization of the company’s Cisco VoIP systems, solve problems encountered, and assist in the optimization of all other telecom systems through the change management process. 
Cisco IPT/VoIP/Network certifications preferred 
The candidate may act as a lead on medium to large sized Telecom projects. Remote and onsite support for other offices is also required.
§ Lead VoIP deployment projects by gathering requirements, designing and implementing solutions. 
§ Install and test necessary software and hardware. Provide proof of concept and, act as a project manager or lead on implementation. 
§ Administer, support, and maintain Cisco Call Manager 4.x and 7.x platforms. 
§ Configure, deploy, and support Cisco IOS voice gateways (37xx, 38xx, 39xx). 
§ Engineer, design, layout, and configure complex assignments and projects, including new IPT solutions. 
§ Troubleshoot connectivity issues to peripheral equipment such as Cisco UCC-E, messaging, recording, etc. 
§ Work with network engineers to troubleshoot complex customer issues involving VoIP and other converged technologies. 
§ Maintain and administer Cisco IPCC Enterprise Contact Center, IPIVR, and WebView reporting. Light scripting is required. 
§ Maintain and administer voicemail, call recording, e911, and CDR reporting as needed. 
§ Interact with general business users to define requirements and expectations of new and existing telecommunications systems. 
§ Serve as an escalation point for internal IT/Telecom staff. 
§ Provide technical direction to team members and other non-centralized IT workforce. 
§ Develop standards, guidelines and training for any piece of telecom technology. 
§ Participate in “on-call” service rotation 
§ Travel is required (10% - 15% out of state 


Requirements/Qualifications 
§ Bachelors Degree required 
§ 5+ years experience working with Cisco VoIP technology and at least 3 years in systems support. 
§ Experience working in a large enterprise environment (500+ endpoints). 
§ Experience with problem resolution of hardware/software platform problems in complex infrastructure. 
§ Experience planning and coordinating projects, new site/service installations, conducting R&D and providing proof of concept information regarding innovations and upgrades 
§ Experience with non-Cisco PBXs is desired 
§ Cisco IPT/VoIP/Network certifications preferred 
§ Microsoft Office experience 
§ Basic Microsoft Visio and Project experience 
§ Advanced understanding of IP & SIP based communications, protocols and standards 
§ Strong customer service, interpersonal and communication skills 


If interested & qualified, please forward resume to Jennifer – jroberts@htassociates.com (Please mention the website address where you saw this ad.)