Telecom Vacancy: OSS Back Office Engineer :: Europe

Location: Europe

Start Date: ASAP

End Date: 3-6 months (extendable)


Must be eligible to work in Europe

Responsibilities:

•Maintain all operational OSS systems to maximise their availability, resilience and performance

•To transition OSS systems, upgrades and new deployments into production that are operationally ready, fit for purpose and have the appropriate level of documentation

•Share knowledge and cross train skills within the OSS team to maximise the overall team effectiveness

•To drive quality improvements that provide class leading OSS solutions in a multi disciplined, multi customer Mobile Telecommunications environment

•Implement and support the integration of Operational Support Systems in the IT and IP domains

•Responsible for day to day monitoring and support for IT OSS

•Implement routine and emergency configuration changes on Operational Support Systems including on-call, out of hour’s changes

•Implement routine maintenance and housekeeping changes on Operational Support Systems

•Assist in the acceptance process into service operation

•Responsible for developing and improving processes and procedures and ensuring that they are adhered to

•Production of periodic pre-defined reports

•Contribute to quality processes and strive to achieve continuous improvement

•Fault management and escalation of faults including use of bespoke trouble ticketing application without compromising agreed service levels and business priorities

•Continuous self development/understanding of current and future technologies

•User and systems administration of OSS applications ensuring security policies are adhered to

•Contribute to development of operational and design policies and processes

•Provide input in to strategy process for platform and environment development

•Effectively manage the delivery of designated assignments/projects

•Provide recommendations for increasing stability and availability within current environment

Requirements:

•Minimum of three years experience working as part of an OSS technical support team in an operational environment

•Demonstrable support knowledge of HP Openview suite of monitoring tools, e.g. OVO, OVPI, OVPM, OVPA, OVIS

•Knowledge of Cisco Works 2000

•Strong knowledge of UNIX (HP-UX, Solaris), Linux, Shell Scripting, plus Wintel platform support

•Good knowledge of Oracle, SQL, Perl scripting and IP networks

•Positive and cooperative member of a team and also ability to work autonomously

•Ability to work and communicate effectively at varying levels

•Must be analytical, methodical, flexible, professional and have an organised approach to work

•A team player who thrives in a pressurised environment with a can do attitude and willing to knowledge transfer

•Continual demonstration of personal skills relating to good time management and organisation

•Keen to investigate solutions to problems and follow through to satisfactory conclusion

•Bachelor Degree level or equivalent experience desired


Please email your CV to lcai@firstpointgroup.com