Telecom Vacancy: Front Office Surveillance Engineer :: Middle East

Location: Middle East 
Start Date: ASAP 
End Date: 1 year (extendable)


Responsibilities: 
• Monitor alarms and performance information on the 24x7 basis 
• Perform initial analysis to identify issues follow by restoration if possible 
• Perform periodical network backups and health checks to determine network status 
• Respond to Network Customer Support Team within agreed SLA time frame 
• Create and update/manage trouble tickets for any detected problem 
• Ensure all docket information is captured in activity log 
• Managing technical escalation to ensure faults is rectified within agreed SLAs 
• Perform Escalation and Notification to keep management and other business units informed during system outages 
• Assist the FO shift leader in producing activity report for KPI calculation 
• Check and certified new network elements to be commissioned in operation environment within agreed KPI 
• Assist the operation team in process improvement and ongoing development of tools and system 
• Ensure proper work progress, shift handover, data communication, team work spirit 
• Suggest to Front Office Manager for any potential competence development of team members
• Support and suggest uniform organizational processes 
• Assist Front Office Manager to implement changes in the processes & team structure as and when required 


Requirements: 
• Good knowledge in written and spoken English 
• Good communication skills 
• Good in analytic and investigation technique 
• Excellent team player 
• Good knowledge in Radio GSM and RAN 
• Good knowledge of the network topology, its traffic handling capabilities and traffic characteristics 
• Good knowledge about network operation center processes and interfaces 
• Good knowledge of network implementation / integration processes 
• Good PC skill 
• Vendor or Operator certified candidate who already participated in official trainings courses 
• Degree within Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering or equivalent 
• Minimum 5 years of experience in Operation & Maintenance implementation, integration, operation, support or service environment


Please email your CV to anathan@firstpointgroup.com