Job Vacancy Technical Operations Manager || Singapore

For Microsoft Exchange and Lync Server profesionals to work as Technical Operations Manager

Singapore Citizens/ PR's preferred.
JOB DESCRIPTION FOR: TECHNICAL OPERATIONS MANAGER
To provide team leadership and technical advise on operation support, mainly on Microsoft Exchange and Lync Server. Prior experience in large scale Exchange operation support is mandatory. He will be expected to manage customer relationships as well.
• Manage the overall support team activities
• Act as a further escalation point for the team for both management and technical issue
• Report to senior managers on any issues that could significantly impact the services
• Take overall responsibility for incident and service request handling services
• Manages the operation in the consistent delivery of a quality service and in line with service level objectives
• Maintain, review and approval of service policies, service level objectives and procedures associated with the scope of services
• Measures, monitors and reports on the service level objectives
• Monitors, review and records all service level objectives at regular intervals
• Takes corrective and preventive action against any divergence from service level objectives
• Continually drives the to seek service improvement in quality of service
• Ensure proper processes and procedures in place. Working with the team to identify shortfalls with regards to all available processes to ensure the team achieves within the agreed SLO/SLA
• Provide guidance, training and progression to the team to increase their skill set, confidence and productivity


• Demonstrates understanding of customer requirements and develops effective relationship with stakeholders
• Ensure effective selection, recruitment, performance management, training and development of the team
• Motivates and leads the team, sets and measures service level objectives
• Identifies and coordinates training and development needs of the team


Send in your resumes to ranish@horizzon.com along with the following details.
1) Present Pay
2) Expected Pay
3) Notice Period