Telecom job for Performance and Monitoring Agent/Engineer – Plano, TX (USA)

Must be authorized to work in the US. Local Candidates Preferred.

Start Date: 2011-03-30 
End Date: 2011-06-17 
Location: Texas-Plano 
Scope of Work: Responsible for 24/7 monitoring of customer network identifying defined problems that require some analysis by using existing procedures, techniques and methods. 
Specifically: 
• Minimizing downtime by detecting problems early. 
• Basic problem analysis. 
• Developing new checks/balances via scripting of use cases. 
• Sending notifications and recommendations to customer 
• Log data for analysis Organizational Position: Member of Proactive Support Team, reports to Proactive Line Manager Interfaces: This individual interfaces with PAS team and internal customers. 
Tools: Monitoring tools: EWS, SONAR, ITK, VSE, various scripts Microsoft Outlook, Excel, Word
CORE/CRITICAL COMPETENCIES: 
• Excellent oral and written communications skills 
• Excellent interpersonal and customer relations skills (both internal and external) 
• Able to drive change 
• Exhibits high initiative skills 
• Capable of developing technical documents and papers 
• Exhibits planning, organizational and administrative skills 
• Understand the necessity for improvement and change. 
• Telecom knowledge preferred 
• Perl scripting language preferred


To apply forward your resume and salary requirements to attention Fatima at e-mail: fa@fusionsolutionsinc.com