Telecom VACANCIES for CRM BACK OFFICE ENGINEERS :: UK

Client need experienced candidates for this position as CRM Back Office Engineer with a great client here in the UK.


Overall Job description
To maintain all CRM systems with optimum performance , reliability and availability
To transfer new CRM systems and upgrades into the production environment with the minimum of downtime and issues
To provide out of hours on call support and work for priority system problems and planned maintenance
To innovate system and service improvements for all CRM systems and processes


Responsibilities
Provide 3rd line ‘expert’ support for the suite of mission critical CRM and Retail business Applications.
Manage the transition of application enhancements and capacity upgrades into the production environment
Be available for on-call, out of hours support.
Manage the transition of applications and systems to an off shore, Front Office team ensuring they have all the appropriate tools and documentation
Track tickets, Work Orders and escalations via an industry standard call-tracking system.
Provide troubleshooting information and escalate to vendorsupport teams where critical Trouble Tickets where resolution cannot be achieved within the SLA.
Be aware of forthcoming platform and software enhancements and plan for their impact to the Operations team.
Install and manage Service Delivery testing environments & perfrom Operational Acceptance
Assist with the mentoring of new people into the team.
Provide ad-hoc reports as required to investigate and troubleshoot operational issues


Technical Competencies
Strong platform experience (UNIX, Wintel) & IP Networks 
Experience of supporting and tuning Java apps on Weblogic, Resin, JBOSS or Weblogic Portal 
Oracle Database skills (efficient SQL, PL/SQL) 
Unix scripting or Perl skills 
Knowledge of Apache 
Behavioral Competencies 
Ability to work and communicate effectively at management and technical levels. 
Must be analytical, methodical, flexible, professional and have an organised approach to work. 
A team player who thrives in a pressurized environment with a can-do attitude, willing to transfer and share knowledge. 
Continual demonstration of personal skills relating to good time management and organisation ability coupled with an outgoing and sociable personality 
Desire to investigate solutions to problems and follow through to satisfactory conclusion


Academic Background: Min. 5 years relevant industry experience 


Please send CVs to awillshere@firstpointgroup.com