Telecom Vacancy: Ethernet Lockdown Engineer (RAN Front Office Engineer)

Location: Europe 
Start Date: ASAP 
End Date: 3-6 months (extendable)


Must be eligible to work in Europe


Responsibilities:
• To control and monitor access to the operational network, both from physical site access through to facilitating EE and H3G remote access 
• To minimise the amount of network unavailability caused through planned work, and make sure all halted sites are managed to resolve issued keep them halted to the shortest time scale 
• Maintaining the planned work daily log and to escalate any breaches in procedures 
• To play an active part in the overall team performance to ensure that levels of service is maintained at agreed acceptable levels 
• To answer calls from external customers and staff / Contractors ensuring that queries are dealt with in a polite satisfactory manner 
• To ensure that all Health and Safety issues are raised and dealt with in a prompt and timely manner 
• To ensure that all requests for access to the operational sites are logged through the Atlas Daily Log, permitting access to only approved personnel 
• To halt and activate sites and cells in accordance with current process 
• To ensure that sites are on air and alarm free prior to and immediately following all planned work activity 
• To participate in assessing and reviewing current Lockdown processes, actively seeking and recommending areas for continuous improvements 
• Activation and updates of EE and H3G work orders during Change Request work activity 
• To assist the Lockdown & Permits Team and Change Management Managers in additional projects and tasks


Requirements: 
• A developed understanding of mobile networks 
• Worked in a telecommunications environment for at least 2 years 
• Excellent telephone, verbal and written communication skills 
• Experience in maintaining and fault finding on 2G and 3G technology platforms 
• Previous experience in handling customers 
• Excellent attention to detail 
• Able to handle conflicting requirements and agree resolutions which deliver the most appropriate action for the business 
• Able to withstand pressures at times where there are tight deadlines and perform efficiently and accurately in such circumstances 
• The ability to communicate appropriate, concise and accurate information in written and verbal formats 
• Demonstrates a clear and orderly work approach to complete tasks efficiently within defined timescales 
• Builds and maintains effective working relationships internally and externally 
• Works extremely well in a team and able to recognise and support colleagues when required 
• Understands when it is appropriate to escalate an unresolved issue 
• A level or relevant degree level qualification 
• Can demonstrate a high work effect


Please email your CV to ofox@firstpointgroup.com