Start date: ASAP
End date: 4 months
Must be eligible to work in UK
Responsibilities:
• To ensure timely response to unplanned network events, Field Liaison, producing data transcript for the 2G & 3G networks
• Providing the Area Team Leader with accurate and up to date information on all service affecting faults and escalation status within your area of responsibility
• Field Liason Support for Field Teams
• Cycle times of unplanned events are kept to a minimum and / or resolved within target
• Support Team Leader and Area Team in achieving all SLA’s
• Management of all open tickets and backlog, fault resolution of all RAN hardware and infrastructure, ensuring minimal disruption to end users
• Provide Jeopardy Management of network events using systems and tools ensuring minimal disruption to end users
• Management and escalation into 3rd parties, providing relevant and timely updates against all open tickets
• Driving through to resolution all open events
Requirements:
• Minimum of two years experience within a front office 1st or 2nd line radio access network or IT operations and maintenance centre environment
• Can demonstrate experience of Ericsson 2G and 3G radio and core network products, elements, architecture and functionality
• Can demonstrate experience of radio and/or core transmission networks including SDH, PDH, Microwave or Ethernet
• Can demonstrate experience of radio access network tools and operating systems including trouble ticket handling, network inventory and databases
• Can demonstrate computer literacy skills with MS-Word, Excel and Outlook including an excellent command of the English language both verbally and written
• Can demonstrate understanding of network service operations incident management handling processes, inputs and outputs
• Operational experience with either a supplier or operating organisation within the Telecoms arena, particularly with a good appreciation of the IT networks, preferably IP over ATM
• Communicate courteously and professionally with colleagues, customers and members of the public
• Achieve SLA targets, strive for high achievement
• Have confidence to challenge existing process or procedure and suggest new ways of working
• Facilitate and implement change in own environment and across other functions and teams where appropriate
• Proficient in the use of MS applications and basic systems
• Good written and interpersonal skills
• Good O level/GCSE grades in English language
Responsibilities:
• To ensure timely response to unplanned network events, Field Liaison, producing data transcript for the 2G & 3G networks
• Providing the Area Team Leader with accurate and up to date information on all service affecting faults and escalation status within your area of responsibility
• Field Liason Support for Field Teams
• Cycle times of unplanned events are kept to a minimum and / or resolved within target
• Support Team Leader and Area Team in achieving all SLA’s
• Management of all open tickets and backlog, fault resolution of all RAN hardware and infrastructure, ensuring minimal disruption to end users
• Provide Jeopardy Management of network events using systems and tools ensuring minimal disruption to end users
• Management and escalation into 3rd parties, providing relevant and timely updates against all open tickets
• Driving through to resolution all open events
Requirements:
• Minimum of two years experience within a front office 1st or 2nd line radio access network or IT operations and maintenance centre environment
• Can demonstrate experience of Ericsson 2G and 3G radio and core network products, elements, architecture and functionality
• Can demonstrate experience of radio and/or core transmission networks including SDH, PDH, Microwave or Ethernet
• Can demonstrate experience of radio access network tools and operating systems including trouble ticket handling, network inventory and databases
• Can demonstrate computer literacy skills with MS-Word, Excel and Outlook including an excellent command of the English language both verbally and written
• Can demonstrate understanding of network service operations incident management handling processes, inputs and outputs
• Operational experience with either a supplier or operating organisation within the Telecoms arena, particularly with a good appreciation of the IT networks, preferably IP over ATM
• Communicate courteously and professionally with colleagues, customers and members of the public
• Achieve SLA targets, strive for high achievement
• Have confidence to challenge existing process or procedure and suggest new ways of working
• Facilitate and implement change in own environment and across other functions and teams where appropriate
• Proficient in the use of MS applications and basic systems
• Good written and interpersonal skills
• Good O level/GCSE grades in English language
Please email your CV to lnurse@firstpointgroup.com
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