Sunday, July 31, 2011

Telecom Vacancy: Business Process Analyst || Europe

Location: Europe 
Start date: ASAP 
End date: Permanent 

Must be eligible to work in Europe 

Job description: 
• Analyse the given business processes and organizational structure of the client and develops innovative and tailored solutions to optimize efficiency 
• Goal is to gap the bridge between business strategies, the resulting processes and control of the daily business 
• Important aspects of the role is the business and IT alignment including the reduction of media breaks and optimization of the IT environment 
• Complex business activities should be made transparent and interconnected in an efficient manner 

Requirements: 
• Experienced in business process analysis 
• Ability to compare as-is and to-be processes and abstract the delta 
• Ability to influence and strengthen the clients’ willingness to change and outline the benefits 
• Experiences as moderator of workshops and as interviewer 
• Ability to develop relationships and influence key stakeholders in the client organization 
• Willingness to contribute to CGI communities to develop and increase knowledge Business change processes such as training strategy, business scenarios, business domain mapping 
• Experiences in business process modelling techniques 
• Experiences in measuring business processes (definition, implementation and controlling of KPIs) 
• Ability to guide the client through the implementation phase 
• Experiences in continuing process improvement 
• Ability to work with non-technical staff 
• Experiences in use of process modelling tools such as ARIS or Adonis 
• Experiences in telco or energy industry 
• Good understanding of the eTom model 
• Good understanding of industry typical IT environments 
• Experiences in ITIL 
• Knowledge of best practices in BPM 
• Familiar with BPMN and other modelling standards 
• Knowledge of SIX SIGMA method and tools is desirable 
• Fluent in German and English are mandatory

Please email your CV to pallison@firstpointgroup.com

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