Location: UK
Start Date: ASAP
End Date: 3 months (extendable)
Must be eligible to work in UK
Responsibilities
• The Data Entry Operator role will involve moving data from a customer system to the company system using a trouble ticketing system
• Once the data has been transferred, troubleshooting and data integrity checks using internal tools/applications will need to be completed by the Data Entry Operator before assigning the ticket to a resolving agent
• The Data Entry Operator is expected to manage the tickets from start to finish
• Managing and responding to E-Mail and Telephone calls from dispatch planners / management
• The ability to work as part of a small night shift team and integrate to a larger team during core hours
Requirements:
• Attention to detail
• Basic knowledge of Word, Excel, Outlook
• Flexible to work any shift
• Data Entry and possibly Service Desk/Help desk exposure/experience
• Experience of Remedy (optional)
• Clear communication skills and are confident to work under pressure ensuring that processes are followed correctly
• Able to work under pressure in a dynamic organisation and to adhere to tight deadlines
• Good customer service and communication skills
• A 'can do' attitude is necessary
Please email your CV to sselhanovic@firstpointgroup.com
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