We are looking for a Telecom Engineer (Customer Service Specialist) for a Multinational Telecom company.
Position location: Karachi
Sector: Telecom
Company Type: Multinational Telecom Company
Deadline: None given -- First come first served
Essential Requirements:
-- Telecom or related Engineering degree (because of the technical nature of the customer services)
-- Excellent interpersonal communication skills
-- Zero to about two years work experience
Job Description:
-- This position is responsible for the daily response to all e-mails and calls that come from clients.
-- Must provide the highest levels of customer service and problem resolution to all company customers.
-- Must develop and maintain thorough knowledge of all services and systems.
-- Must take ownership of the customer issue/question, conduct research, engage management in other business units as needed and maintain contact with the customer throughout the process.
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