Start date: ASAP
End date: 3-6 months
Must be eligible to work in the UK
Responsibilities:
• Operational reporting and creation of standard and bespoke reports in agreed timeframe and to agreed standard
• Drive Route Cause Analysis studies with subject experts to produce resolutions
• Provides a professional and credible interface to customers
• Ensure that all planning databases are consistent with and reflect daily completions
• Enforce Data Integrity and investigate and identify what is causing the Data Integrity issues (processes, behaviour, tools etc)
• Work closely with other departments to ensure that all planning databases are consitent with and reflect reality
• Support other areas with technical support plus production, maintenance and communication of guidelines of best practice policy and procedure
• Provide daily updates on current work, issues and constraints
• Reporting and maintaining network KPIs and SLAs as required
Requirements:
• Attention to Details of key importance
• Comfortable manipulating data and resolving complexity
• Excellent communication and interpersonal skills
• Has a logical/methodical approach to reporting and an analytical mind
• Strong planning and organisation skills
• Displays a high level of initiative and works proactively
• Ability to work well under pressure and meet tight deadlines
• Personal focus on continuous improvement and innovation
• Willing to work extended and hours/weekends if required to undertake specific pieces of work, as agreed with maagher
• Adept is use of Exel data analysis and comparison functionality
• Has a good experience in a customer facing reporting role
• Typically has a good amount of I&C experience (preferably for a Telecoms provider)
• Experience of environment where RCA is required constantly and continuous improvement demanded
• Must be able to work flexible hours
End date: 3-6 months
Must be eligible to work in the UK
Responsibilities:
• Operational reporting and creation of standard and bespoke reports in agreed timeframe and to agreed standard
• Drive Route Cause Analysis studies with subject experts to produce resolutions
• Provides a professional and credible interface to customers
• Ensure that all planning databases are consistent with and reflect daily completions
• Enforce Data Integrity and investigate and identify what is causing the Data Integrity issues (processes, behaviour, tools etc)
• Work closely with other departments to ensure that all planning databases are consitent with and reflect reality
• Support other areas with technical support plus production, maintenance and communication of guidelines of best practice policy and procedure
• Provide daily updates on current work, issues and constraints
• Reporting and maintaining network KPIs and SLAs as required
Requirements:
• Attention to Details of key importance
• Comfortable manipulating data and resolving complexity
• Excellent communication and interpersonal skills
• Has a logical/methodical approach to reporting and an analytical mind
• Strong planning and organisation skills
• Displays a high level of initiative and works proactively
• Ability to work well under pressure and meet tight deadlines
• Personal focus on continuous improvement and innovation
• Willing to work extended and hours/weekends if required to undertake specific pieces of work, as agreed with maagher
• Adept is use of Exel data analysis and comparison functionality
• Has a good experience in a customer facing reporting role
• Typically has a good amount of I&C experience (preferably for a Telecoms provider)
• Experience of environment where RCA is required constantly and continuous improvement demanded
• Must be able to work flexible hours
Please email your CV to sselhanovic@firstpointgroup.com
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