Start Date: ASAP
End Date: 6 months (extendable)
Responsibilities:
• Screening, diagnosis and solvency of open incidents
• Forward incidents to other responsible units
• Solve incidents on CPE’s remotely with possible problem dispatching to Field Services unit (on-site resolution or equipment replacement)
• Remote troubleshooting in CPE or proposal for resolution in Customer local network
• Problem screening in Enterprise Customer Local Network and recommendations on the method of resolving
• Mastering of routing and switching in predominantly Cisco and Alcatel environments and knowledge of key network protocols and transport - TCP / IP, UDP, Ethernet, PDH, GPON, ATM, WLAN (802.11)
• Mastering of Network and ISP services listed below and key protocols used in the provision of those services: ISDN, SS7, SIP, L2TP
• Provide 2nd line technical support over phone / e-mail / web
• Follow-up of incidents and perform troubleshooting with on-site Field Services unit
• Spirit of analysis, especially in the screening and incident resolution
• Senior technical support experience on services delivered over the following access technologies and networks: GPRS/3G, ATM Links and Ethernet over ADSL and SHDSL, Circuits PDH and SDH links on MW / FWA, Ethernet Connections on MW, GPON and FO PtP
• Senior technical support experience (configuration, administration, diagnosis, problem solving) and troubleshooting on the following equipments (CPE’s): Cisco Routers 8xx, 18xx, 19xx, 28XX, 29xx
• Cisco Switches and Zyxel, Thompson Routers TG 628 and 78xDataFlex Vine Routers 10xx, 20xx and 6830 (with SIP gateway)
• Senior technical support experience on the following services: IP Centrex integration with fixed – mobile, ISDN Voice Trunking and SIP (including SIP gateway in CPE), Internet access, with static IP and DMZ options and associated ISP services (NAT, DNS, Proxies Radius, E-Mail, WWW, etc), VPN data mobile and fixed, Direct access to SMS-C, Enterprise / Express Blackberry Servers, VBRA - access to data VPN via mobile network, with Radius authentication, WiFi Hotspots, Partnership Services (Fleet Management, People Location Services, Video Surveillance, Sales Force Automation, Alerts, Smart Metering),
• Tailored Solutions, supported by a combination of these services
• Experience on the following technical support systems: CRM (Siebel), Workflow and ticketing (WOW), Network Inventory (Cramer), Active monitoring (NNM or TeMIP), Measurement of performance and quality of service (Concord and CEM), KPI’s and diagnosis of xDSL (ALU 5530), Analyzers SIP / SS7 for signs of voice problems (GeoProbe)
• Screening, diagnosis and solvency of open incidents
• Forward incidents to other responsible units
• Solve incidents on CPE’s remotely with possible problem dispatching to Field Services unit (on-site resolution or equipment replacement)
• Remote troubleshooting in CPE or proposal for resolution in Customer local network
• Problem screening in Enterprise Customer Local Network and recommendations on the method of resolving
• Mastering of routing and switching in predominantly Cisco and Alcatel environments and knowledge of key network protocols and transport - TCP / IP, UDP, Ethernet, PDH, GPON, ATM, WLAN (802.11)
• Mastering of Network and ISP services listed below and key protocols used in the provision of those services: ISDN, SS7, SIP, L2TP
• Provide 2nd line technical support over phone / e-mail / web
• Follow-up of incidents and perform troubleshooting with on-site Field Services unit
• Spirit of analysis, especially in the screening and incident resolution
• Senior technical support experience on services delivered over the following access technologies and networks: GPRS/3G, ATM Links and Ethernet over ADSL and SHDSL, Circuits PDH and SDH links on MW / FWA, Ethernet Connections on MW, GPON and FO PtP
• Senior technical support experience (configuration, administration, diagnosis, problem solving) and troubleshooting on the following equipments (CPE’s): Cisco Routers 8xx, 18xx, 19xx, 28XX, 29xx
• Cisco Switches and Zyxel, Thompson Routers TG 628 and 78xDataFlex Vine Routers 10xx, 20xx and 6830 (with SIP gateway)
• Senior technical support experience on the following services: IP Centrex integration with fixed – mobile, ISDN Voice Trunking and SIP (including SIP gateway in CPE), Internet access, with static IP and DMZ options and associated ISP services (NAT, DNS, Proxies Radius, E-Mail, WWW, etc), VPN data mobile and fixed, Direct access to SMS-C, Enterprise / Express Blackberry Servers, VBRA - access to data VPN via mobile network, with Radius authentication, WiFi Hotspots, Partnership Services (Fleet Management, People Location Services, Video Surveillance, Sales Force Automation, Alerts, Smart Metering),
• Tailored Solutions, supported by a combination of these services
• Experience on the following technical support systems: CRM (Siebel), Workflow and ticketing (WOW), Network Inventory (Cramer), Active monitoring (NNM or TeMIP), Measurement of performance and quality of service (Concord and CEM), KPI’s and diagnosis of xDSL (ALU 5530), Analyzers SIP / SS7 for signs of voice problems (GeoProbe)
Please email your CV to hmartins@firstpointgroup.com
No comments:
Post a Comment