Start date: ASAP
End date: 3 months
Job description:
• Analyzing and identifying all network status reports, performance statistics and customer services reported faults for appropriate fix and escalation within defined guidelines
• Performing traffic observation, statistic analysis (system prints out/ log) and preventive action
• Managing in-depth network element technical support for the BSS related equipment in network operations
• Coordinating all Network activities i.e. Work Orders, Planned work, outages etc
• Correcting BSS faults and performance degradations in the managed network
• Responsible for involvement in development and implementation of operation & maintenance processes
• Responsible for co-operating with technical support of 3rd party systems
• Services troubleshooting, creating CSR and follow up, troubleshooting the problem using available test equipment and system tools
• Operation and maintenance of BSC and BTS, preventive maintenance (routine health check), and corrective maintenance
• New nodes integration (BSC/BTS) to existing core network nodes including assisting during software patch loading and hardware generic upgrades/expansions
• Logging, rectification and clearance of fault conditions achieving minimal downtime
• Escalation of appropriate faults to UTRAN/ CORE/ OSS Support Engineers
• Providing out of hours on call support for escalations as part of the Safaricom on call rota
• Ensuring Trouble Ticket tracking, updating, rectification and clearance of faults
• Understanding of network operations and maintenance procedures/ processes
Please email your CV to knowak@firstpointgroup.com
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