Must be authorized to work in the US
Start Date: May 2011 Duration: Long Term
Site Address: Plano TX
Notes: This position is for Night Shift from 11PM - 7AM (Sun - Tues & Thurs – Fri) and also be flexible with schedule changes depending on the need of the business.
Scope of Work:
• Responsible for 24/7 monitoring of customer network identifying defined problems that require some analysis by using existing procedures, techniques and methods. Specifically:
• Minimizing downtime by detecting problems early.
• Basic problem analysis.
• Developing new checks/balances via scripting of use cases.
• Sending notifications and recommendations to customer
• Log data for analysis Organizational Position: Member of Proactive Support Team, reports to Proactive Line Manager Interfaces: This individual interfaces with PAS team and internal customers.
Tools: Monitoring tools: EWS, SONAR, ITK, VSE, various scripts Microsoft Outlook, Excel, Word
CORE/CRITICAL COMPETENCIES:
• Excellent oral and written communications skills
• Excellent interpersonal and customer relations skills (both internal and external) • Able to drive change
• Exhibits high initiative skills
• Capable of developing technical documents and papers
• Exhibits planning, organizational and administrative skills
• Understand the necessity for improvement and change.
• Telecom knowledge preferred
• Perl scripting language preferred
To apply forward your resume and salary requirements to attention Fatima at e-mail: fa@fusionsolutionsinc.com or call at 214-432-1995.
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