Location: Sub Saharan Africa
Start date: ASAP
End date: 6 months (extendable)
Responsibilities:
• To establish maintenance business and constantly enhance maintenance levels adhering to SLAs and KPIs
• To be the primary person who is responsible to meet the committed SLAs
• To manage the day-to-day operation, such as setting priorities, refining process, and coaching maintenance team members
• To prepare monthly operations review report and weekly status report
• To escalate issues to company management team and Customer management team according to management escalation matrix
• To guarantee the network quality and fulfill the delivery in strict accordance with contract requirements
• To improve customer satisfaction
• To enhance maintenance efficiency and reduce maintenance and operation cost
• To ensure network security and operation stability
• To supervise the planning and the sustained improvement of the delivery capability of maintenance teams in different product lines
• To be responsible for the promotion, implementation and implementation results of the maintenance business process and IT application.
• To be responsible for the collection of customer main collection and studies of maintenance requirements and maintenance of operators and competitors as well as the feedback to the HQ
• Some of the typical maintenance services to manage are: Helpdesk, Emergency support, Trouble report tracking, patch management, hardware maintenance, Spare part management and Preventive Maintenance
• Training planning for team members
Apply now and send CVs to linkedin@firstpointgroup.com
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