Telecom Job Vacancy for Technical Presales/Product Development Consultant || Europe

Job Title: Technical Presales/Product Development Consultant - Radio Network Evolution

Location: Based in European city

Job Summary: Signalling , ProbeTools , Analysis, Trouble Shooting

The incumbent is responsible for understanding operator's pain points, industry evolution and potential service needs, supporting solution architecture and engagement. mainly in customer Experience Management direction.

Responsibility: 
The responsibilities include, but not limited to the below areas:
1) Analyze operator's pain points, industry evolution and potential service needs in Customer Experience Management area, and Successfully transform into Client service opportunity.
2) Identify gaps of customer's expectation and current circumstances in Customer Satisfaction Management area, introduce transformation direction and point out Client professional service.
3) Act as a Client top level Service Architecture for solution promotion and engagement.
4) Design and run workshop with operator to present and clarify Client Service Quality and Customer Experience Management solution.
5) Study, summary industry best practice in Customer Experience Management knowledge sharing.
6) Develop related document and guide for customer engagement knowledge sharing

The candidate should have knowledge of signalling tools and probe systems eg Ericsson , Arieso, Actix ,Aircom, OptimiPolystar, Techtronix etc as well as good understanding of 2G,3G,4G protocols and interfaces etc and IP knowledge.

ConSol Partners is acting as the resource consultancy for this project.

Please send CVs to sean.schwarz@consolpartners.com