Telecom Job Vacancy: Front Office Transmission Engineer || UK

Location: Reading, UK
Start date: ASAP
End date: 11 months 


Must be EU national or UK permit holder to be eligible 


Responsibilities:
•Monitor network’s performance, ensuring all SLA’s and KPI’s are met 
•Take ownership of network faults and planned/unplanned service interruptions, managing them through to resolution or escalating where required
•Ensure all faults and service interruptions are captured in the trouble ticketing systems, providing regular and accurate updates
•Support and/or implement work orders which involve and/or impact the transmission network
•Follow all processes and procedures, identifying and informing the Transmission Team Leader of any improvements required. Provide support to FOps and all Vendors and assistance to other keys areas of Operations/Business with regards to Transmission related issues
•Interface with and provide assistance to other teams in the ARC to ensure all SLA’s and KPI’s are met
•Share information and knowledge with other team members to improve technical and operational effectiveness. Raise Root Cause Analysis (RCA) trouble tickets for all resolved faults where the root cause is not clear or unknown
•At least 2 years experience within a NMC Environment of a telecommunications service provider
•Proved experience with transmission equipment and technology – MW, PDH, SDH and ATM
•Understanding of telecommunications practices and standards
•Exposure to mission critical environments
•Knowledge of mobile systems (GSM / UMTS)


Requirements:
•Strong team player
•Willingness to take ownership and drive activities end-to-end
•Good communication skills
•Logical, analytical and concise approach, willingness to pursue network excellence
•Good level of education
•Relevant transmission telecom qualifications (PDH/SDH/ATM)
•Relevant qualification in GSM/UMTS based technology
•HND or equivalent


Please email your CV to lnurse@firstpointgroup.com