Location: Middle East
Start date: ASAP
End date: 1 Year (extendable)
Responsibilities and requirements:
• Monitor alarms and performance information on the 24x7 basis
• Perform initial analysis to identify issues follow by restoration if possible (1st line of Support)
• Perform periodical network backups and health checks to determine network status
• Respond to Network Customer Support Team within agreed SLA time frame
• Create and update/manage trouble tickets for any detected problem
• Ensure all docket information are capture in activity log
• Managing technical escalation to ensure faults is rectified within agreed SLAs
• Perform Escalation and Notification to keep management and other business units informed during system outages
• Assist the FO shift leader in producing activity report for KPI calculation
• Check and certified new network elements to be commissioned in operation environment within agreed KPI. (BIS)
• Assist the operation team in process improvement and ongoing development of tools and system
• Ensure proper work progress, shift handover, data communication, team work spirit…etc.
• Authority
• Suggest to Front Office Manager for any potential competence development of team members
• To support and suggest uniform organizational processes
• Assist Front Office Manager to implement changes in the processes & team structure as and when required
• Authorized to suggest the severity level of any potential major incidences
• Authorized to escalate to manager for any technical support constraint
• Authorized to interact efficiently with concerned persons to solve problems ASAP
• General, independent of system
• Monitor alarm event panels, such as Motorola OSS
• To support the NOC organization in regards to daily support issues
• To suggest actions and initiatives to enhance daily operations within the NOC
• Good knowledge in written and spoken English
• Good in analytic and investigation technique
• Good knowledge in Motorola Radio GSM (Horizon Macro V2, Horizon BSC& Transcoder BTS-DAB), with revision GSR10 or higher
• Good knowledge of the network topology, its traffic handling capabilities and traffic characteristics
• Good knowledge about network operation centre processes and interfaces
• Good knowledge of network implementation / integration processes
• Vendor or Operator certified candidate who already participated in official trainings courses.
• Degree within Electrical Engineering/Telecommunication Engineering/Computer Science / Computer Engineering or equivalent
• Minimum 5 years of experience in Operation & Maintenance implementation / integration / operation / support or service environment
Please email your CV to cvs@firstpointgroup.com
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